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Technical Support
The headphones won’t play?+
- Make sure your device is within 10m range from the headphones, and is correctly paired and connected (refer to user manual).
- Please check volume level on both headphones and your device.
To use other devices via cable connections, the headphones must be charged.
- When using cable connection, please check if the direction is correct, and properly plugged in.
Bad sound quality?+
- Make sure your device is within Bluetooth connection.
- Please check volume level on both headphones and your device.
- Please adjust the EQ settings of your headphones.
- Please charge your headphones (to use other devices via cable connections, the headphones must be charged).
- When using cable connection, please check if the direction is correct, and properly plugged in.
How to pair with a new device?+
- Your headphones will recognize its last connected device. If you wish to connect to a new device, please do it manually (When shut down, press and hold power button for 5 seconds to enter paring mode.).
- To prevent the headphones from auto-connecting, turn of Bluetooth on the last connected device.
Why the lights won’t stay on?+
- Your headphones may need charging, please connect it to charging cable. It may take few minutes for the lights to come back on according to remaining battery levels.
- In paring mode, the headphones will shut down automatically if not connected with 10 minutes. If not connected, your headphones automatically shut down after 20 minutes.
Mic sound too low via Bluetooth connection?+
- Unpair your headphone in device Bluetooth settings, turn your device volume to maximum, and reconnect the headphone. Turn up volume gradually. If that does not work, try another device and repeat above step.
Not able to add headphone in Yowu App?+
- First, make sure you have turned on Bluetooth on your device and connected to the headphone. Then, check if all permissions are allowed for YOWU APP, especially Location access. If that does not work, please unpair your headphone in device Bluetooth settings, and re-connect. If your headphone was connected to another device, please turn off Bluetooth and YOWU APP on that previous device, and try again with your current device a few minutes later.
- Current adapted system version:Android 5.0.0+,iOS 9+.
Warranty and Customer Service
Service And Warranty+
The YOWU Selkirk series are entitled for:
- Within 7 days from receiving your product, you can return it for refund if no deliberate damages/missing parts is caused to it, no questions asked.
- Within 15 days from receiving your product, if any functional or quality defect is found, YOWU will exchange your item with new one when our test result agrees.
- Within 1 year from receiving your item, if any functional or quality defect is found, YOWU will repair your item if our test result agrees and shows no deliberate damages.
Please keep your invoice when request for refund/exchange/repair. Contact customer services.
How long will a repair service take?+
With YOWU service center, approximately 5 to 10 workdays
How to contact us?+
If you have any questions, please contact us: customercare@yowu.com